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Paid for business class but made to fly economy? You may be compensated soon

The move comes after multiple complaints from passengers that despite booking business class tickets, they were made to fly economy as seats were broken or there was a change of aircraft. Among Indian carriers, Air India and Vistara have cabins of more than one class. While Air India aircraft economy and business class cabins, Vistara has an additional premium economy class as well.

from Industry-Economic Times
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