Telcos deploy AI to enhance customer experience through call centres and network offerings - Business News: Latest Share Market , Economy & Finance News | Trendmergers

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Telcos deploy AI to enhance customer experience through call centres and network offerings

Other areas where telcos are deploying AI include marketing, enterprise offerings and increasing business efficiency. While market leader Jio has done away with call centres and now addresses all customer queries through its AI-enabled chatbot, Airtel has deployed a speech recognition software that helps detect emotion and reactions on a call using speech patterns, tone, modulation, etc.

from Industry-Economic Times
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